Shipping Costs

All orders are shipped UPS Ground. UPS Ground service to the 48 contiguous states shipping costs are based on a $6 charge per order plus 4% of the price of the total order. Additional charges may apply to heavy and/or large items, automatically during checking out.

For overnight, next day and 3-day air deliveries, please contact us for rates. sales@suburbanreef.com

Typical continental U.S. orders are shipped UPS Ground and most packages will arrive in 1-5 business days.

To find out the delivery time to your specific address, please consult the UPS DELIVERY ZONES MAP, which gives delivery times from our warehouse in Arizona to all U.S. locations. Some larger and more fragile items may be drop-shipped from the manufacturer. If an Email address is provided, a UPS tracking number will be sent to you and using that number you can find out the exact date of delivery.

Please email sales@suburbanreef.com for prices on Alaska, Hawaii and Puerto Rico orders.

We no longer send orders to APOs or international locales.

UPS cannot ship to P.O. Boxes. No COD's please.

The outside packaging for more most items is recycled and may have the name of the product you did not order. We do this because we believe in recycling and we also believe in saving money--a savings we pass on to our customers. We do not charge for packaging and handling.

Occasionally, items may come in packaging that has been pre-opened. This does not indicated that the item has been pre-used, but only that the item was inspected at the warehouse for a variety of reasons that may include checking for damage and checking for the size of various inlets/outlets, etc.

Receipts are automatically Emailed to customers who have provided their Email address when ordering.

A printed receipt is provided with every order shipped.

All shortages and shipments where the wrong product was shipped must be reported within one week of receipt of the order. Check your order carefully to be sure you received the products you ordered.

Warranties and Returns

All warranties are the manufacturers' warranties that are packaged with the product.

Returned products must be unopened, unused, and contain all original packaging and accessories (we must be able to resell the product). Products with a broken manufacturer's seal will not be accepted for return. Please note that all returns are subject to a 20% restocking fee.

Return Authorization Number: All products returned to us must be accompanied by a valid Return Authorization number issued by suburbanreef.com. To obtain a Return Authorization number please email us at sales@suburbanreef.com. Please write the Return Authorization number on the outside of the packaging.

20% restocking fee: Upon receipt of unopened, unused and re-saleable product we will credit you for the returned items less a 20% restocking fee and any freight charges. If your order was shipped free freight then the actual cost of the freight will be charged against your credit card. Returns and exchanges must be returned to us freight pre-paid and insured.

If you decide to Return a defective or damaged product, and decide to not get a replacement product or a product of equal value, you will still be charged a restocking fee. If you don't want a product, it really doesn't matter that it doesn't work properly.

Shipping Damage

We apologize greatly for any product that is damaged in shipment and will do everything possible to rectify the situation. To help us out with damaged products, please do the following:

FOR SITUATIONS WHERE YOU ARE PRESENT WHEN UPS DELIVERS PRODUCTS IN A DAMAGED BOX If you happen to be at the delivery site when UPS delivers your products, please look for dents in the packaging. If the dents seem severe, please refuse to accept the package on the grounds that it is damaged. Please contact suburbanreef.com WITHIN 72 HOURS (sales@suburbanreef.com), inform us of the situation, and we'll ship you a replacement as soon as possible. In your Email, please let us know your order number and the damage to the packaging you observed.

FOR SITUATIONS WHERE YOU ARE NOT PRESENT WHEN UPS DELIVERS PRODUCTS IN A DAMAGED BOX If you accept a package from UPS personally, or it is left at the delivery site without a signature release, and you discover that the package has been dented, open the package and look for any damage to your product (cracks, dents, etc.). If the product is damaged, please contact suburbanreef.com WITHIN 72 HOURS (sales@suburbanreef.com), inform us of the situation, and we'll ship you a replacement as soon as possible. In your Email, please let us know your order number and the exact damage to the product. Please keep the packaging the product came in for five days as the UPS driver may pick up the damaged package and return it to suburbanreef.com.

FOR SITUATIONS WHEN THE BOX IS NOT DAMAGED, BUT THE PRODUCTS ARE DAMAGED If you accept a package from UPS personally, or it is left at the delivery site without a signature release, and the packaging is not damaged, but you discover damage to your product (cracks, dents, etc.), please contact suburbanreef.com WITHIN 72 HOURS (sales@suburbanreef.com), inform us of the situation, and we'll ship you a replacement as soon as possible. In your Email, please let us know your order number and the exact damage to the product.

IMPORTANT

If we do not receive the product from you within two weeks, we will have to charge you for the replacement. So, when you ship the damaged product back to us, it is very important that you insure the package and retain the tracking number. Both UPS and FedEx will provide insurance and tracking numbers.